Terms of service

Terms of Service

Last updated: August 2026

Overview

Welcome to Exhale Coaching. The terms "we", "us" and "our" refer to Exhale Coaching, operated by Clare Foley, a sole trader based in Kilnaboy, Co. Clare, Ireland.

Exhale Coaching provides online coaching services, including life coaching, performance coaching, and neurodiversity-informed coaching ("the Services"). These Services are delivered primarily online and are booked and paid for through this website, which is hosted on Shopify.

These Terms of Service ("Terms"), together with our Privacy Policy, set out your rights and responsibilities when booking and using our Services. Please read them carefully before booking.

By booking or using our Services, you agree to be bound by these Terms. If you do not agree, you should not book or use our Services.


Section 1 — Access

By agreeing to these Terms, you confirm that you are at least 18 years of age. Our Services are intended for adults only and are not available to anyone under the age of 18.

To book Services, you will be asked to provide certain information including your name, email address, and payment details. You confirm that all information you provide is accurate, current and complete.

You are responsible for maintaining the security of any account credentials and for all activity associated with your account.


Section 2 — Services

Exhale Coaching offers professional coaching services including life coaching, performance coaching, and neurodiversity-informed coaching, with a speciality in ADHD and executive functioning support ("the Services").


What coaching is:

Coaching is a collaborative, forward-focused process that supports clients in setting and achieving personal and professional goals. Sessions are delivered online via video call.


What coaching is not:

Coaching is not therapy, counselling, psychotherapy, or any form of clinical or medical treatment. Exhale Coaching does not diagnose, treat, or provide clinical support for any mental health condition, neurodevelopmental condition, or medical issue. If you are currently receiving or require mental health support, we strongly recommend you continue to work with a qualified healthcare professional alongside any coaching engagement.


By booking our Services, you acknowledge and agree that:

  • Coaching is not a substitute for professional medical, psychological, or psychiatric care

  • You take full responsibility for your own decisions, actions, and wellbeing

  • Results from coaching are not guaranteed and will depend on your own engagement and effort


We reserve the right to decline, pause, or end a coaching engagement if we reasonably believe it is not in the best interests of the client or falls outside the scope of coaching.


Section 3 — Bookings

Making a booking:

When you book a Service through our website, you are making an offer to purchase. Your booking is not confirmed until you receive a confirmation email from Exhale Coaching. Full payment, or the first instalment of a payment plan, is required at the time of booking.


Payment plans:

Payment plans are available on selected Services and will be clearly indicated at the time of booking. By agreeing to a payment plan, you authorise Exhale Coaching to collect instalments on the agreed dates using your chosen payment method. If a payment fails, we will notify you and allow a reasonable period to resolve this before the booking is affected.

If you wish to cancel a package mid-way through a payment plan, you are entitled to a refund for any sessions not yet delivered, minus any sessions already used. No refund will be issued for sessions already delivered.


Cancellation by you:

We require a minimum of 48 hours notice to cancel or reschedule a session.

  • Cancellations made with at least 48 hours notice will receive a full refund.

  • Cancellations made with 12-48 hours notice will receive a credit to rebook

  • Cancellations made with less than 12 hours notice will forfeit that session and no refund or credit will be issued


No-shows:

If you do not attend a scheduled session without any prior notice, this will be treated as a late cancellation. The session will be forfeited and no refund or credit will be issued. If no-shows become a pattern, Exhale Coaching reserves the right to require prepayment for future sessions or to end the coaching engagement.


Cancellation by us:

In the unlikely event that Exhale Coaching needs to cancel a session, we will give you as much notice as possible and offer a full reschedule or refund.


Your EU consumer rights:

As a consumer booking services online in Ireland, you have rights under the EU Consumer Rights Directive. You have the right to cancel within 14 days of booking unless the service has already commenced. If you request that services begin within the 14-day cancellation period, you acknowledge that your right to a full refund may be reduced proportionally based on services already delivered.


Section 4 — Prices and Billing

Pricing:

All prices for our Services are displayed on our website and are quoted in Euro (€). Prices are inclusive of any applicable taxes. Exhale Coaching is not currently VAT registered and no VAT is charged on our Services.

We reserve the right to change our prices at any time. Any price change will not affect bookings already confirmed.


Payment:

Full payment, or the first instalment of a payment plan, is required at the time of booking. Payment is processed securely through Shopify Payments. We do not store your payment card details.

You confirm that:

  • The payment details you provide are accurate and complete

  • You are authorised to use the payment method provided

  • You will ensure sufficient funds are available on the agreed payment dates


Promotions and discounts:

We may occasionally offer promotional pricing or discounts. These will be subject to their own terms and will be clearly communicated at the time of the offer. Promotions cannot be applied retrospectively to confirmed bookings.


Section 5 — Service Delivery

Online sessions:

All sessions are currently delivered online via video call. You will receive joining details in your booking confirmation email. It is your responsibility to ensure you have a suitable device, stable internet connection, and a private space for your session.


Session duration:

Session duration will be as specified at the time of booking. Sessions will begin and end at the scheduled time. If you are late joining a session, the session will still end at the scheduled time and the missed time cannot be carried over.


Recording:

Sessions will not be recorded by Exhale Coaching without your explicit prior consent. If you wish to record a session for your own personal use, you must request permission in advance. Recording of sessions without consent is not permitted.


Technical difficulties:

If a session cannot proceed due to a technical issue on our side, we will reschedule at no cost to you. If technical difficulties are on your side, we will do our best to accommodate a reschedule, however this cannot be guaranteed and will be at our discretion.


Materials:

Any worksheets, exercises, or supporting materials shared with you as part of the Services are for your personal use only and remain the intellectual property of Exhale Coaching. They may not be shared, reproduced, or distributed without our written permission.


Section 6 — Intellectual Property

All content on this website and associated with the Services, including but not limited to text, images, graphics, logos, coaching materials, worksheets, programmes, and any other resources created by Exhale Coaching, are the intellectual property of Clare Foley trading as Exhale Coaching, and are protected under Irish and international copyright law.

You may use content shared with you as part of your coaching engagement for your own personal, non-commercial use only. You may not reproduce, distribute, modify, share, publish, or create derivative works from any content without our prior written consent.

The Exhale Coaching name and logo are the property of Clare Foley trading as Exhale Coaching. You may not use them without prior written permission.

This website is hosted by Shopify. Shopify's own trademarks and intellectual property remain the property of Shopify Inc.


Section 7 — Third Party Tools

We may provide access to third party tools through our website, such as scheduling or payment tools. These are provided "as is" and we have no control over them. Your use of any third party tools is at your own discretion and risk. We recommend you review the terms of any third party tools before using them.


Section 8 — Third Party Links

Our website may contain links to third party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We recommend you review the terms and privacy policies of any third party sites you visit.


Section 9 — Relationship with Shopify

Exhale Coaching's website is hosted by Shopify. Any bookings and purchases you make are made directly with Exhale Coaching, not with Shopify. Shopify is not responsible for any aspect of the Services provided by Exhale Coaching. By using this website you release Shopify and its affiliates from any claims arising from your use of our Services.


Section 10 — Privacy Policy

Your privacy is important to us. All personal information collected through this website and in connection with our Services is handled in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.

Please note that this website is hosted by Shopify, which processes certain data in order to operate the website. Shopify's privacy policy can be viewed at shopify.com/legal/privacy.

Sessions are currently delivered via Google Meet. Google's privacy policy can be viewed at policies.google.com/privacy.

By using our Services, you confirm that you have read and understood our Privacy Policy.


Section 11 — Feedback and Testimonials

We welcome feedback about our Services. If you choose to share feedback, a review, or a testimonial with us, you grant Exhale Coaching permission to use this for the purposes of promoting our Services, including on our website and social media channels.

We will always seek your explicit consent before publishing any identifiable testimonial. You may request removal of any testimonial at any time by contacting us directly.

We are not obliged to respond to or act on any feedback received.


Section 12 — Errors and Inaccuracies

We make every effort to ensure the information on our website is accurate and up to date. If you notice any errors or inaccuracies, please let us know at coachingbyclare@gmail.com.

We reserve the right to correct any errors or update any information on our website at any time without prior notice. This includes pricing, service descriptions, and availability.


Section 13 — Prohibited Uses

You may only access and use our website and Services for lawful purposes. You may not use our Services:

  • For any unlawful or fraudulent purpose

  • To violate any applicable Irish, EU, or international law or regulation

  • To infringe our intellectual property rights or those of any third party

  • To harass, abuse, harm, defame, or intimidate us or any other person

  • To transmit false, misleading, or harmful information

  • To send unsolicited advertising or promotional material

  • To impersonate any person or entity

  • To upload or transmit viruses or any other malicious code

  • To attempt to gain unauthorised access to any part of our website or systems

  • To scrape, copy, or extract any content from our website by automated or manual means without our prior written consent


Misuse of coaching services:

You may not use our Services to attempt to obtain clinical, therapeutic, or medical advice. Our Services are coaching only. If you misrepresent your needs or circumstances in order to access our Services, we reserve the right to terminate the engagement immediately.


Automated access:

You may not use any automated tools, bots, or AI agents to access, scrape, or interact with our website without our prior written consent.


Section 14 — AI Tools

Use of AI tools:

Exhale Coaching may use AI-assisted tools from time to time to support administrative tasks such as note-taking, scheduling, or resource creation. We will always inform you if an AI tool is used in any way that directly affects your coaching sessions or the content shared with you.

AI tools will never be used to deliver coaching sessions, provide advice, or make decisions about your engagement with us.

Any personal data processed by AI tools used by Exhale Coaching will be handled in accordance with our Privacy Policy and in compliance with GDPR.


Your use of AI tools:

You are welcome to use AI tools to support your own coaching journey. However, we ask that you do not use automated tools to interact with our website or booking system without our prior written consent.


Section 15 — Termination

We reserve the right to suspend or terminate your access to our Services at any time if we reasonably believe you have breached these Terms, misrepresented your needs, or if we determine that continuing the engagement is not in your best interests or falls outside the scope of coaching.

Where possible we will give you reasonable notice of termination. Any sessions already paid for but not yet delivered will be refunded in full in the event of termination by us.

You may terminate your engagement with us at any time, subject to our cancellation policy in Section 3.


Section 16 — Disclaimer of Warranties

We provide our Services with reasonable care and skill. However, we cannot guarantee specific outcomes from coaching. Results will depend on your own engagement, effort, and circumstances.

Our Services are provided in good faith based on the information you share with us. We are not responsible for outcomes arising from incomplete or inaccurate information provided by you.

Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence, or any other liability that cannot be excluded under Irish law.


Section 17 — Limitation of Liability

To the fullest extent permitted by Irish law, Exhale Coaching's total liability to you in connection with the Services shall not exceed the total amount paid by you for the Services in the three months preceding the claim.

We are not liable for any indirect, consequential, or pure economic loss arising from your use of our Services.

Nothing in this section affects your statutory rights as a consumer under Irish and EU law.


Section 18 — Indemnification

You agree to indemnify and hold harmless Clare Foley trading as Exhale Coaching from any claims, damages, or costs arising from your breach of these Terms, your misuse of our Services, or your violation of any applicable law.


Section 19 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed from the Terms. The remaining provisions will continue in full force and effect.


Section 20 — Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Exhale Coaching regarding your use of our Services and supersede any prior agreements or understandings.


Section 21 — Assignment

You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms without your consent, provided this does not adversely affect your rights as a consumer.


Section 22 — Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the Irish courts.

As a consumer based in Ireland or the EU, you also have access to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.


Section 23 — Headings

Section headings are included for convenience only and do not affect the interpretation of these Terms.


Section 24 — Changes to Terms

We reserve the right to update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of our Services following notification of changes constitutes your acceptance of the updated Terms.

The current version of these Terms will always be available on this page.


Section 25 — Contact Information

If you have any questions about these Terms, please contact us at:


Exhale Coaching

Operated by Clare Foley

Co. Clare, Ireland

clare@exhalecoaching.co